공정거래위원회고시 소비자분쟁해결기준 (공정거래위원회 고시 제2014 - 4호)



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공정거래위원회고시 소비자분쟁해결기준.pdf






◉ 소비자분쟁해결기준 ·············································· 1

별표Ⅰ. 대상품목 ··················································· 3

별표Ⅱ. 품목별 보상기준 ·········································· 15

1. 가전제품설치업(1개 업종) ····································· 17

2. 결혼중개업(1개 업종) ········································· 17

3. 결혼준비대행업(1개 업종) ····································· 18

4. 국제결혼중개(1개 업종) ······································· 19

5. 경비용역업(1개 업종) ········································· 20

6. 고시원 운영업(1개 업종) ······································ 21

7. 골프장(1개 업종) ············································· 22

8. 공공서비스(3개 업종) ········································· 23

9. 공산품(34개 업종) ············································ 26

10. 공연업(2개 업종) ············································· 59

11. 농 ‧ 수 ‧ 축산물(7개 업종) ······································ 61

12. 동물사료(1개 업종) ··········································· 63

13. 대리운전(1개 업종) ··········································· 64

14. 모바일콘텐츠(1개 업종) ······································· 65

15. 문화용품 ‧ 기타(4개 업종) ······································ 68

16. 미용업(2개 업종) ············································· 72

17. 봉안시설(1개 업종) ··········································· 73

- ii -

18. 부동산중개업(1개 업종) ······································· 74

19. 사진현상 및 촬영업(1개 업종) ································· 75

20. 산후조리원(1개 업종) ········································· 77

21. 상조업(1개 업종) ············································· 78

22. 상품권관련업(1개 업종) ······································· 82

23. 세탁업(1개 업종) ············································· 83

24. 소셜커머스(1개 업종) ········································· 87

25. 숙박업(1개 업종) ············································· 88

26. 식료품(19개 업종) ············································ 91

27. 신용카드업(1개 업종) ········································· 92

28. 애완동물판매업(1개 업종) ····································· 94

29. 어학 등 연수관련업(2개 업종) ································· 95

30. 여행업(2개 업종) ············································· 97

31. 예식업(1개 업종) ············································ 102

32. 온라인게임서비스업(1개 업종) ································ 103

33. 운수업(9개 업종) ············································ 105

34. 유학수속대행업(1개 업종) ···································· 117

35. 외식서비스업(1개 업종) ······································ 118

36. 위성방송 및 유선방송업(2개 업종) ···························· 119

37. 의약품 및 화학제품(10개 업종) ······························· 121

38. 의료업(3개 업종) ············································ 126

39. 이동통신서비스업(1개 업종) ·································· 129

40. 이민대행서비스(1개 업종) ···································· 130

41. 이사화물취급사업(1개 업종) ·································· 131

- iii -

42. 인터넷쇼핑몰업(1개 업종) ···································· 133

43. 인터넷콘텐츠업(1개 업종) ···································· 134

44. 자동차견인업(1개 업종) ······································ 138

45. 자동차대여업(1개 업종) ······································ 139

46. 자동차운전학원(1개 업종) ···································· 140

47. 자동차정비업(1개 업종) ······································ 141

48. 전자지급수단발행업(1개 업종) ································ 142

49. 정수기등임대업(1개 업종) ···································· 143

50. 주차장업(2개 업종) ·········································· 146

51. 주택건설업(1개 업종) ········································ 147

52. 중고전자제품매매업(1개 업종) ································ 148

53. 중고자동차매매업(1개 업종) ·································· 149

54. 창호공사업(1개 업종) ········································ 150

55. 청소대행서비스업(1개 업종) ·································· 151

56. 체육시설업, 레저용역업 및 할인회원권업(3개 업종) ············ 154

57. 초고속 인터넷통신망 서비스업(1개 업종) ······················ 156

58. 컴퓨터소프트웨어(1개 업종) ·································· 158

59. 통신결합상품(1개 업종) ······································ 159

60. 택배 및 퀵서비스업(1개 업종) ································ 160

61. 학원운영업 및 평생교육시설운영업(2개 업종) ······················ 161

62. 휴양콘도미니엄업(1개 업종) ·································· 162

별표 Ⅲ. 품목별 품질보증기간 및 부품보유기간 ·················· 163

별표 Ⅳ. 품목별 내용연수표 ·······································167


참고자료 ··························································169

1. 일반적 소비자분쟁해결기준 ·····································170

2. 약관의 규제에 관한 법률 ·······································172

3. 할부거래에 관한 법률 ··········································188

4. 전자상거래 등에서의 소비자보호에 관한 법률 ····················214

5. 방문판매 등에 관한 법률 ·······································240

6. 민법(소비자분쟁 관련 조항) ····································276

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